Shipping policy

Shipping Policy

Last updated: July 3, 2026

This Shipping Policy gives customers a clear summary of how Vlynd prepares orders, hands parcels to carriers, and shares tracking information. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.

For orders containing jump ropes, we use the product record and customer shipping details to prepare the parcel and send tracking after carrier handoff. jump ropes can involve size, material, surface finish, package contents, and care expectations, so support reviews refer back to those concrete details.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days are Monday-Saturday. Public holidays and carrier non-service days are not counted, and orders needing verification may require customer confirmation before shipment.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

A complete delivery address is required at checkout. Customers should check the street address, unit or apartment number, postal code, and contact details before submitting payment. The store keeps its customer-facing information consistent for Singapore orders, including shipping scope, support contact details, and refund timing.

SHIPPING METHODS & COURIERS

We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.

Orders may be routed in more than one package when that is better for inventory, carrier rules, or parcel protection. Split shipments arranged by us do not create an extra standard shipping charge.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.

For shipment concerns, customers should send the order number, tracking number if available, and photos when a package or item is damaged. We will review the information and help with the appropriate next step. When information is incomplete, we may ask for the missing order details before confirming the next step. jump ropes are reviewed with attention to listed material, included pieces, package condition, and ordinary household use. Contact support@vlynd.shop for shipment support.

CONTACT

For shipping questions, contact Vlynd support at support@vlynd.shop or +12409341898. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.

JUMP ROPE PACKING NOTES

Vlynd checks rope format, handle style, cord length, bead or counter components, color, and package quantity before dispatch. Beaded ropes, cordless counter ropes, and thick cord ropes are packed so handles, cord stops, small parts, and pouches remain grouped with the correct product.

Our jump rope products are ordinary fitness accessories only. Shoes, mats, water bottles, wearable trackers, professional coaching, gym memberships, and medical or performance programs are not included unless clearly stated in the product title and checkout summary.